Credit card processing

I had the same problem with square. I used then to process all my credit card pmts and it is the blue they said they were " protecting my company" from canceled card pmts. I had to cancel those payments refund that to the customer and collect payment again through an alternate source. It definitely sucks but waiting for a return to be credited back for 2-3 days then reprocessing payment which may take a few days if you are using a new system. It's easy better than losing 25% of your invoice ( which is usually the profit from that job) for up to 6 months. All they are doing with that money is using it to lend out in shirt term loans and earning interest from those loans before they let you have access. I use my business banking account to process all my pmts and I've never had to wait for more than a couple days for large pmts to be processed. That may be an option for you. Good luck it can definitely make or break a newly started business. For sure. 

Thank you for flagging this, Wes! Our team has looked into the issue in the hopes of resolving this for you.

Our team needs to be proactive to ensure the safety and security of Jobber payments. A member of our team will reach out to you shortly.

I’m really sorry to hear you’re going through this! That’s an incredibly tough situation, especially when you’re just getting started. I’ve been using Jobber for 8 years now and never ran into this. It might help to reach out to their support team again and request a more detailed explanation or timeline for fund release.

In the meantime, I’d recommend considering other payment processors that might be more flexible for a new business. QuickBooks, Stripe, or PayPal could be good alternatives, as they offer more real-time support options for situations like this. Hopefully, you can get the funds you need and find a setup that works best for you! Good luck!